Complaints Procedure – Candor Professional Beauty Salon
We value your feedback and take all complaints seriously. Our goal is to resolve issues quickly, fairly, and respectfully.
1. How to Raise a Complaint
- Please contact us via email at info@cpbsalon.com or speak to a team member in person.
- Include your full name, date of service, and details of the concern.
2. What Happens Next
- We will acknowledge your complaint within 2 working days.
- A senior team member will investigate and respond within 10 working days.
3. Resolution
- If the complaint is upheld, we may offer a correction, refund, or alternative resolution.
- If you are not satisfied with the outcome, you may escalate to an independent mediation service.
4. Staff Conduct
- All team members are trained to handle complaints professionally and respectfully.
- We do not tolerate abusive or threatening behaviour.
Contact Us
For questions or concerns about this policy,
please contact: info@cpbsalon.com,
Candor Professional Beauty Salon,
188-190 Hoe Street,
Walthamstow,
E17 4QH
